Searching for a Multiline Phone System? Stop, do this instead.
Meta Description:
Still using a 3-line phone system to manage customer calls? There’s a smarter, simpler way. Learn how VoIP works with Ringo to help small teams stay connected, responsive, and ready to grow - without the wires.
If you’re still running your small business on a 3-line phone system, you’re not alone. You’re also probably frustrated - and for good reason.
Multiline systems were built for a different era. One where everyone sat at a desk, used landlines, and didn’t expect to send or receive a text. That’s not how small businesses work today.
You’re mobile. Your team is mobile. Your customers are definitely mobile. So why are you stuck managing customer calls like it’s 1999?
The Multiline Myth
You set up a 4-line phone system thinking it would solve the chaos of customer communication.
It sort of does. But mostly, it creates different chaos:
- One line for the front desk
- One for the back office
- One to (hopefully) reach Sarah when she’s out on the job
Clients call the main number. The receptionist answers - great. But then the real game begins.
“Let me forward you to Sarah…”
[hold music plays]
No answer.
Back to the client: “She’s not available right now. Can she call you back?”
And then comes the new twist of modern expectations:
“Actually… can she text me?”
Awkward pause.
“Uh… sure. What’s your number? I’ll have her text you from hers…”
Now you’ve just taken a customer off your business line and handed them off to a personal number you can’t track, log, or follow up on.
This isn’t what “professional communication” should feel like.
VoIP: The System That Works Like You Do
Now imagine this: One business number. Your whole team connected. And everything - calls, texts, voicemails - in one place.
That’s what VoIP (Voice over Internet Protocol) does. And that’s exactly what Ringo is built for.
Instead of tying your business to desk phones and tangled extensions, VoIP lets you:
- Use your smartphone or computer to take business calls
- Share one number across your team
- Transfer calls, send texts, and assign voicemails - on the fly
- Access a shared inbox so nothing slips through the cracks
- Send SMS broadcast to multiple customers at the same time (great for holidays, events, sales, news, asking for reviews, etc)
Why Small Teams Love VoIP Over Multiline Systems
| Feature | Multiline System | VoIP with Ringo |
|---|---|---|
| Shared number for team | ⚠️ Limited | ✅ Yes |
| Hardware required | ✅ Desk phones | ❌ Just your phone |
| Mobile access | ❌ No | ✅ Anywhere |
| Team texting | ❌ Not possible | ✅ Built-in SMS |
| Call transfers | ⚠️ Manual, clunky | ✅ One-tap |
| Shared voicemail inbox | ❌ No | ✅ Yes |
| Broadcast SMS | ❌ Not available | ✅ Built in |
| Pricing | 💸 Fixed, per-line fees | 💰 Flexible |
Built with Small Business Owners in Mind
We know that switching tools, especially something as foundational as your phone system, can feel risky. You're busy, your team is already stretched, and the last thing you need is disruption.
If you’ve been hanging onto your 3-line setup out of habit, we get it. But the world moved on. And your customers already have.
They expect quick responses. They expect texting. They expect you to be available - even when you're not in the office.
You don’t need more hardware.
You don’t need another number.
You just need a system that actually works for your business.
We’re not here to sell you a system. We’re here to help you save time, grow your business, and help you show up for your customers with confidence.
Join us, or just follow us on social media. We are still developing, but some exciting things are coming soon, we promise! - https://joinringo.com/
